Privacy policy
This page explains what data Rakami handles when you visit our website, and when you use the WhatsApp services we build and run for clinics, companies and our other clients.
Last updated: 02.11.2026
Who we are
Rakami for Software and Artificial Intelligence LLC, registration no. 565051851, Nablus, Palestine. We build software and automated messaging systems for our clients. Our products include Doktori, a platform for clinics.
Contact form
We store the name, email or phone number, service and message you send, so we can reply. This data is stored with our database provider.
Website assistant
We store chat messages and send them to the AI model providers we use to generate a reply.
Hosting and analytics
This site runs with a hosting provider, and we use an analytics tool to count page views, WhatsApp clicks, assistant opens and form sends, without your name or anything you type.
WhatsApp: our role and our clients' role
With their permission, we connect our clients' WhatsApp Business accounts to their systems through Meta's WhatsApp Business Platform. The business you message is responsible for your data. We process it on that business's behalf and on its instructions.
What we process through WhatsApp
Your phone number and WhatsApp profile name, the text, time and delivery status of messages, and what the service needs, such as appointment or order details. From the client, we process its WhatsApp account IDs, phone number and the access credentials needed to run the connection.
How we use this data
To answer your messages and run the service you are using with that business, such as bookings, reminders and automatic replies. We don't sell this data, use it for advertising, or share it with another client.
Automatic replies and AI
A number may use an automated assistant chosen by the client. In that case, we send your message and the context it needs to the AI model providers we use to generate a reply.
Who can see the data
Staff of the business you message, and the providers needed to run the service: Meta, which carries WhatsApp messages and handles them under its own policies; our database and hosting providers; AI model providers for automatic replies; and message-sending providers where one is used.
How long we keep data
We keep contact form and website assistant messages for as long as we need them to reply and follow up on your request, and you can ask us to delete them at any time. For WhatsApp services, the period is set with the client.
Your rights and deleting your data
You can ask to see, correct or delete your data. For WhatsApp services, contact the business you message first, and tell it if you want its messages to stop. If that doesn't resolve it, or your request concerns our website, email info@rakami.de with your phone number or email so we can find your data.
Contact
info@rakami.de. If we change this policy, we update the date at the top of this page.